INNSIDE by Meliá Madrid Gran Vía

room size was great clean and in great location

The hotel was very nice , the rooms were comfortable. When we checked in the wrong room was given to the wrong family member but we were told that it wouldn’t be a problem since we were all together and all a family. Well a very rude woman works at the desk occasionally and wouldn’t give my son a key. He has 2 small children and the name was different on the room because we were told not to worry since the check-in person made an error but we were family. She wouldn’t give him a key to his room. She was nasty and refused to understand. They called my son-in-law to ok it which took a very long time. And it was ridiculous because they really have no idea who my son called. If she was so worried about security that was ridiculous.

Nice, modern style, comfortable with attention to practícal and funny details. Location is fantastic: Almost all neighbourhoods and sites are within 30 min walking distance. It is in a relatively quiet sidestreet of the granvia, we were on the 6th Floor and had no problems with street noise. They have a fab rooftop terrace, which we unfortunately couldn’t use because of bad weather.

I didn't plan to end up here. I had some problems with my flight to the states and frustrated as I was, I started browsing hotels in Booking. I just wanted a nice clean place not far away from the center so I can sleep. For some reason, all hotels were really expensive and fully booked. In a hurry I've booked Innside. And that was a great decision. I've later learned that Real was playing vs Bayern and that was the reason why hotels were full. Innside was everything that I wanted. In the city center. Clean, spacious rooms. Very polite staff. When they saw I bet they thought I was seeking asylum. Night of no sleep can do that to a man. They've checked fast and got me a room even before noon that day, which I appreciate greatly. So, 12 points to the girls at the reception desk. Restaurant is excellent one. Good coffee, excellent breakfast . Nothing to complain about. Restaurant staff also 12 points :)

Great location if you want to be in the centre of Madrid. Good size bedroom. Staff was nice. The rooftop is fun. It has a small fitness room which is appreciated.